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Return policy

Each product is printed to order, so unless there is a fault with the item we don’t accept returns or exchanges. 

Wrong address, colour or sizing

Please ensure that you check your delivery address carefully and that postcodes and numbers are correct - should your delivery be returned to the warehouse due to any mistakes or errors in the address you may be liable for extra postage/delivery costs.

Please make sure the colour and sizing are correct for your product purchase, as your order is printed on demand from purchase and may not be refunded.

VAT

Pricing
All prices are in £ sterling, inclusive of VAT.

 

International customers
The Female Lead is headquartered / based in the UK but we welcome support and enquiries from customers in other countries. Prices include VAT (UK sales tax) at the applicable rate (currently 20%) which may not be payable by international customers, however additional delivery charges and customs charges may apply and are the sole responsibility of the purchaser. Please email and we will do our best to assist with any queries: info@thefemalelead.com

Delivery

If your order is shipped with Royal Mail services we advise you to wait 10 working days (UK shipping addresses) or 30 working days (any other shipping addresses) before contacting us. The Royal Mail will deem a parcel as lost if not delivered within these windows. We need lost parcels to be reported within 60 days of dispatch to offer a replacement, after this time we cannot offer a replacement.

 

UK

  • Royal Mail 24 services: 1 to 3 days

  • Royal Mail 48 services: 2 to 5 days

  • Courier: Next working day

 

Europe

  • Royal Mail services: 3 to 5 days

  • Courier: depends on the destination

 

Rest of World

  • Royal Mail services: 7 to 10 days

  • USPS (USA): 3 to 5 days

  • P2P (Australia): 4 to 9 days

  • Courier: 5 to 7 days

Product care

For all garments, regardless of brand, style, or printing method, we advise you to follow these instructions for washing and drying:

 

  • Wash at 30 degrees Celcius, inside out

  • Do not tumble dry

  • Do not iron over print

Faulty products

Whilst rare, it does occasionally happen. Simply email with a photo and description of the fault and we’ll arrange a replacement or refund. Product faults reported 28 days after dispatch can only be replaced and not refunded.

 

We are unable to provide refunds or exchanges unless the item you purchased is faulty or is not fit for purpose. If you receive a faulty item, please contact us at sales@thefemalelead.com with details of the faulty item.

​Please note that as deliveries are handled by a third party we are unable to accept liability or provide refunds for any damage that occurred during transit.