Each product is printed to order, so unless there is a fault with the item we don’t accept returns or exchanges.
Wrong address, colour or sizing
Please ensure that you check your delivery address carefully and that postcodes and numbers are correct - should your delivery be returned to the warehouse due to any mistakes or errors in the address you may be liable for extra postage/delivery costs.
Please make sure the colour and sizing are correct for your product purchase, as your order is printed on demand from purchase and may not be refunded.
All prices are in £ sterling, inclusive of VAT.
The Female Lead is headquartered / based in the UK but we welcome support and enquiries from customers in other countries. Prices include VAT (UK sales tax) at the applicable rate (currently 20%) which may not be payable by international customers, however additional delivery charges and customs charges may apply and are the sole responsibility of the purchaser. Please email and we will do our best to assist with any queries: firstname.lastname@example.org
If your order is shipped with Royal Mail services we advise you to wait 10 working days (UK shipping addresses) or 30 working days (any other shipping addresses) before contacting us. The Royal Mail will deem a parcel as lost if not delivered within these windows. We need lost parcels to be reported within 60 days of dispatch to offer a replacement, after this time we cannot offer a replacement.
Royal Mail 24 services: 1 to 3 days
Royal Mail 48 services: 2 to 5 days
Courier: Next working day
Royal Mail services: 3 to 5 days
Courier: depends on the destination
Rest of World
Royal Mail services: 7 to 10 days
USPS (USA): 3 to 5 days
P2P (Australia): 4 to 9 days
Courier: 5 to 7 days
For all garments, regardless of brand, style, or printing method, we advise you to follow these instructions for washing and drying:
Wash at 30 degrees Celcius, inside out
Do not tumble dry
Do not iron over print
Whilst rare, it does occasionally happen. Simply email with a photo and description of the fault and we’ll arrange a replacement or refund. Product faults reported 28 days after dispatch can only be replaced and not refunded.
We are unable to provide refunds or exchanges unless the item you purchased is faulty or is not fit for purpose. If you receive a faulty item, please contact us at email@example.com with details of the faulty item.
Please note that as deliveries are handled by a third party we are unable to accept liability or provide refunds for any damage that occurred during transit.